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Residential Home Health Named a 2015 HomeCare Elite Top Agency

Residential Home Health is pleased to announce that its Illinois agency has been designated as a HomeCare Elite™ Top Agency for the third consecutive year.TROY, MI, November 12, 2015 — Residential Home Health, a Troy, MI-based provider of home skilled healthcare services and a subsidiary of Graham Holdings Company (NYSE: GHC), is pleased to announce that its Illinois agency has been designated as a HomeCare Elite™ Top Agency for the third consecutive year. Now in its tenth year, HomeCare Elite™ recognizes the top 25 percent of Medicare-certified home health agencies in the United States.

Winners of this award are ranked by an analysis of publicly available performance measures in quality outcomes, best practice (process measure) implementation, patient experience (Home Health CAHPS®), quality improvement and consistency, and financial performance. In order to be considered, an agency must be Medicare-certified and have data for at least one outcome in Home Health Compare. Of the 9,718 agencies considered, 2,431 are designated a ‘Top Agency’ by HomeCare Elite™.

The award is sponsored by OCS HomeCare by National Research Corporation, the leading provider of home health and hospice metrics and analytics, and DecisionHealth, publisher of the most respected independent publication in the home care profession, Home Health Line.

‘The 2015 HomeCare Elite™ winners deserve credit for demonstrating high-quality care in their communities. As quality care initiatives become top-of-mind for healthcare providers, we recognize this as a remarkable achievement and are pleased to make this our 10th year of acknowledgement for top performing home health organizations,’ said Christine Lang, VP of Product Development for OCS HomeCare. ‘We congratulate Residential Home Health on being one of the top home care agencies in the country.’

Mike Lewis, Chairman and CEO of Residential Home Health, stated: ‘As part of our commitment to being men and women serving others in our communities, we work to bring hope to patients and their families by consistently focusing on quality outcomes and a positive homecare experience. We are honored to be distinguished as HomeCare Elite™ for the third year in a row, and we thank our highly trained clinical team and all those who support them for the important difference they make each day.’

‘Happy 10th anniversary to the winners of the HomeCare Elite™. As CMS ramps up its nationwide initiatives to reward home care agencies for the quality of care they provide, this is yet another way to acknowledge those agencies that have demonstrated their commitment to improving patient care at lower costs. The winners of the HomeCare Elite™ Award are proving that a heightened focus on clinical outcomes, patient experience, and financial management leads to success,’ said Marci Heydt, Senior Content Manager, DecisionHealth.

The entire list of 2015 HomeCare Elite™ agencies can be downloaded by visiting the National Research Corporation website at http://www.ocshomecare.com/HomeCare-Elite.aspx.

About Residential Healthcare Group

Residential Home Health (www.residentialhomehealth.com)

Residential Home Health has been a leading provider of in-home nursing and therapy services throughout Michigan since 2001 and in northeastern Illinois since 2009. Residential is an ACHC-accredited agency and has developed a number of innovative, evidence-based clinical programs to reduce avoidable hospital readmissions, particularly for chronically ill patients. Residential Home Health has been named a Top 100 Workplace by the Detroit Free Press for the past four years and has received the coveted HomeCare Elite™ designation in seven of the past ten years.

Residential Hospice (www.residentialhospice.com)

Residential Hospice provides the full spectrum of hospice care in a variety of settings, including patients’ homes, nursing facilities, and hospitals. Residential Hospice is dedicated to providing the exceptional care patients need to maintain their personal dignity, safety, and quality of life. Residential Hospice is a CHAP-accredited agency, and has been named a Detroit Free Press Top 100 Michigan Workplace for the past two years.

About Graham Holdings Company (www.ghco.com)

Graham Holdings Company (NYSE: GHC) is a diversified education and media company whose principal operations include educational services; television broadcasting; online, print and local TV news; home health and hospice care; and custom manufacturing. The Company owns Kaplan, a leading global provider of educational services; Graham Media Group (WDIV–Detroit, KPRC–Houston, WKMG–Orlando, KSAT–San Antonio, WJXT–Jacksonville); The Slate Group (Slate and Panoply); and Foreign Policy. The Company also owns Trove, a social news aggregator; SocialCode, a leading social marketing solutions company; Celtic Healthcare and Residential Healthcare Group, home health and hospice providers; Joyce/Dayton Corp., a manufacturer of screw jacks, linear actuators and lifting systems; and Forney Corporation, a manufacturer of burners, igniters, dampers and controls for combustion processes in electric utility and industrial applications.

About National Research Corporation

For more than 30 years, National Research Corporation (NASDAQ: NRCIA and NRCIB) has been at the forefront of patient-centered care. Today, the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.

National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.

For more information about HomeCare Elite, call 888-325-3396, write to HomeCareElite@ocsys.com or visit www.ocshomecare.com/HomeCare-Elite.

About DecisionHealth®

For over 25 years, DecisionHealth has served as the home care industry’s leading source for analysis and tools to improve revenue cycle performance, profitability and regulatory compliance. Agencies nationwide turn to DecisionHealth for education and training, coding and billing solutions, and ongoing expert guidance through its family of online products, print solutions, and live training events. DecisionHealth also certifies home health agency professionals in ICD-10 coding and OASIS-C1 through its Board of Medical Specialty Coding & Compliance, and provides custom consulting services to agency leaders through its DecisionHealth Professional Services unit. For product information, call 1-855-CALL-DH1 or visit www.decisionhealth.com.